Acora Dental Calgary




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F.A.Q.

Acora Dental would like to answer some of your most Frequently Asked Questions. If you do not see your question below then do not hesitate to call us at (403) 289-7055!

Q. Where is Acora Dental located?

A. We are located right beside the Springbank Cheese Company at the corner of 14th Street and 20th Avenue N.W. We are just north of the North Hill Shopping Mall and SAIT Calgary. For more information or directions please go to CONTACT.

 

Q. Where is the parking located at Acora Dental ?

A. For your convenience, we offer free underground covered parking. This parking can be accessed off of 14th Street NW, when heading southbound.

 

Q. Are you accepting new patients?

A. Yes, we welcome new patients.

 

Q. Do you accept Social Service Patients?

A. Yes we do. The way billing works for Social Services patients is we will confirm your coverage before the appointment (if we do not have the opportunity to do this ahead of time, you will be billed like everyone else). Then we send the claim to the Social Services, and once we have received payment any remaining balance will be billed to the patient.

 

Q. What do I do if I have an emergency when the office is closed?

A. During business hours, contact our dental office to be seen immediately. If your dental emergency occurs after our office is closed, call our main phone line and follow the menu options to be connected to our emergency service. One of our dentists will promptly return your call and arrange to see you if needed.

 

Q. My child has had an accident and his tooth has been entirely knocked out. What should I do?

A. If your child’s tooth is knocked out, please contact us immediately. To save the tooth, it must be put back in its socket as soon as possible (2 hours is the outer limit for survival). Please, use the following:
- Rinse off the tooth with saliva or water. Do not scrub the tooth!
 - Replace it in the socket facing the correct way and press down on the tooth with your thumb until the crown is level with the adjacent tooth.
- Lastly, bite down on a wad of cloth to stabilize the tooth until you can be seen by a dentist.

If this isn't possible, place the tooth in a glass of milk until you can get to our office. It is very important to keep the tooth moist. Do not let it dry out! Please contact us immediately!

 

Q. I have a Chipped or Fractured tooth. What should I do?

A. You need to see the dentist as soon as possible. A fracture that enters into the pulp of a tooth is referred to as complicated; the tooth is usually painful or sensitive to hot and cold. To prevent permanent tooth damage, fractures into the pulp need to be treated within 3-4 hours.

  

Q. Are you available evenings and weekends?

A. Yes we are. We are trying to accomodate everyone. We are open Monday until 6:00 PM and Tuesday until 7:00 PM. Every other Saturday we are open from 9:00 to 3:00 PM except legal holidays. Sunday we are closed.

For more information regarding our schedule, please visit our CONTACT page.

 

Q. What is your cancellation policy?

A. When you book with us, please give us 48 hours notice to cancel or reschedule the appointments to allow us to use that time to see other patients that require our expertise.  

 

Q. Why do you charge a fee for missed appointments?

A. When you miss an appointment, we don't have the chance to fill that appointment with someone who would like to come in. Our staff still get paid, even though you don't attend, and the clinic remains open, so the fee goes towards offsetting those costs.

 

Q. How much will my visit or treatment cost?

A. Our fees are competitive with other dental practices in the area. The amount charged for your care depends on the specific therapies implemented. For more information regarding our fee structure please call (403) 289-7055.

 

Q. Do you bill my insurance company directly for my visit?

A. We are a non-assignment office, which means we take full payment that day after the treatment is completed. We will file your insurance claim electronically if your insurance company permits, which means you get your payment in about a week, sometimes less.

 

Q. What kind of whitening do you offer?

A. We offer in-office professional BriteSmile whitening and take-home whitening kits, which consist of custom made trays and a bleaching kit that you can use at your convenience at home, when you have the time. For more information, please contact our office.

 

Q. What sort of amenities do you offer?

A. We have many different amenities to make your visit more pleasant!

■A cozy waiting area with a big screen TV and a variety of current magazines
■Children’s waiting area and reading room with toys, tv, color books, plus rewarding toys for the litle patients
■Personalized television in all treatment rooms
■Massaging neck and back pillows
■Blankets
■Coffee, tea, latte, water and juice service.

 

Q. What is the advantage of digital x-ray versus the traditional method?

A. Digital x-rays are instant and you no longer have to wait the 5 minutes it takes a traditional x-ray to develop. Most importantly, digital x-rays are about 90% less radiation then the traditional method.

 

Q. How your office collects, uses and discloses patients' personal information?

A. Our Office understands the importance of protecting your personal information. To help you understand how we are doing that, we have outlined below how our office is collecting, using and disclosing your personal information. Our office will collect, use and disclose information about you for the following purposes:

■ To asses your health needs and provide safe and efficient dental care

■ To advise you of treatment options

■ To enable us to contact and maintain communication with you to distribute health-care information and to book and confirm appointments

■ To communicate in your benefit with other treating health-care providers, including other dentists and dental specialists if the patient, with their consent, has been referred by us to the other dentist or dental specialist for treatment

■ To  communicate with dental laboratories, physicians or pharmacists 

■ To communicate with the patient's legal counsel on request as support documents for injury litigation

■ To complete and submit dental claims for third party adjudication and payments

■ To comply with legal and regulatory requirements

■ To deliver your charts and records to the dentist's insurance carrier to enable the insurance company to assess liability and quantify damages, as necessary.

■ To invoice for goods and services

■ To processs credit card payments

■ To collect unpaid accounts

Dentists are regulated by the Alberta Dental Association and College which may inspect our records and interview our staff as part of its regulatory activities in the public interest.

Thank you for your support and understanding in helping our office to comply with all regulatory requirements, and generally with the law.

 

If you have a question that you do not see listed there, please contact us and we will happily answer any question you may have. Call us at (403) 289-7055.

Hours of Operation

Monday:
11:00am-7:00pm
Tuesday:
11:00am-7:00pm
Wednesday:
7:00am-3:00pm
Thursday:
10:00am-2:00pm
Friday
7:00am-3:00pm
Saturdays
       9:00am-3:00pm
(every 2ndSaturday)

Contact us

Location: Suite 208, 2003 - 14 Street N.W.
Calgary, Alberta T2M-3N4

Phone: 403.289.7055
Fax: 403.220.0069

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